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FAQs

Our Cellar Door

Are you Dog Friendly?

We love doggos but for hygiene reasons they can't come into the tasting room. We have a bowl outside and a number of shady places where you can tether your furry friend and watch them from the window. You are welcome to sit outside with your hound but if it's busy inside you may get an abbreviated version of the Small Acres story!

Do we need to book for our kids / non-drinkers etc?

Space is limited in our Cellar Door even without COVID restrictions so we do ask that you book for everyone that will want to join you at the tasting. For kids and non-drinkers we will provide a tasting of non-alcoholic ciders and local apple juiceand of course everyone gets to learn a bit about cider.

What is your cancellation policy?

Cancellations more than a week ahead will be refunded. If you are running late on the day or need to change your time please give us a call and we will try and accommodate you if it's not busy at other times.

PAYMENT INFORMATION

Delivery charges for orders from the Online Shop?

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How is the recipient reimbursed?

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Can I be reimbursed through the original payment method?

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How can I return an item?

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Will I receive the same product that I see in the picture?

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Will you restock items indicated as “out of stock?”

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ORDERS AND RETURNS

Delivery charges for orders from the Online Shop?

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How long will delivery take?

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What exactly happens after ordering?

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How long does the delivery take and how much does it cost?

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Which browser is best to use the site?

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How do I subscribe to the newsletter?

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